Refund Policy
This policy explains how cancellation, billing issues and refund requests are handled for AUTOM subscriptions and purchased usage.
Last updated: September 6, 2026
Subscriptions
AUTOM subscriptions provide access to the features and usage included with the plan you select.
Cancellation
You may cancel a subscription to prevent future renewal. Cancellation does not automatically create a refund for service or usage already provided.
Refund requests
If you believe you were charged incorrectly, experienced a duplicate charge or encountered a billing problem that prevented you from receiving the purchased service, contact us so the issue can be reviewed.
Add-ons and usage
Purchased add-ons, generated content and usage that has already been consumed may not be eligible for refund once the associated service has been provided.
Platform or technical issues
If a technical issue materially prevents access to a paid service, contact us with details of the issue. We will review the circumstances and available resolution.
Requesting help
Submit billing or refund questions through our contact page. Include enough information for us to identify the relevant account and payment.
Policy changes
This policy may be updated as AUTOM's billing services evolve. The latest version will remain available on this page.